Member Services Representative

Status Full Time
Type Permanent
Hours Flexible Hours include weekdays, weekends, evenings, and stat holidays
Pay $17-$20/hour
Supervisor Member Services Supervisor

Member Services Representative

Position Summary:

Join our Club’s dynamic team and embark on an exciting journey where every day is an opportunity to deliver an exceptional member experience! As an integral member of our Member Services Team, you’ll thrive in a fast-paced environment, showcasing your confidence and maturity as you collaborate with fellow team members. Your exceptional interpersonal skills will shine as you adapt quickly and present yourself impeccably to ensure our members receive top-notch service.

Flexibility is key in this role, as our Member Services front desk operates from 6:00am to 10:00pm, seven days a week. Dedication is non-negotiable – we’re seeking individuals committed to going above and beyond to exceed our members’ and guests’ expectations. While knowledge of sports like minor hockey, tennis, fitness, skating, and competitive swimming is advantageous, a passion for learning and a willingness to grow are equally valued.

If you’re ready to make a difference and be part of a team dedicated to delivering an exceptional member experience, apply now and join us on this exciting journey!

Key Responsibilities:

  • Greet and respond to member, guest, and employee inquiries.
  • Answer phone calls and perform administrative duties.
  • Complete online registration using Club software (GameTime).
  • Delegate requests and inquiries to other departments.
  • Develop a strong level of understanding of both Member & Club needs to offer solutions with positive outcomes.
  • Assist with other duties and varying [daily] club needs, as required.


  • Outstanding customer service and communication skills demonstrated in-person and through email and phone interactions.
  • Demonstrated proficiency in Microsoft Word & Excel.
  • Solutions-oriented, able to prioritize tasks, and proactive in nature.


To apply for this position, please submit your cover letter and resume by email to:

Please ensure the subject line includes your full name and “Member Services Representative”.


Employee Perks & Benefits:

  • Excellent extended health & dental plan for eligible employees
  • A generous employee recognition program
  • Daily in-house employee meals &food discounts
  • Free parking
  • Use of Club facilities, including the fitness centre (some restrictions apply)
  • Discounts with on-site physio, registered massage therapist and chiropractor


The North Shore Winter Club is committed to fostering, cultivating, and preserving a culture of diversity and inclusion.

We believe in equal treatment and opportunity for all team members and strive to actively build a diverse workforce where everyone is treated equally.

Everyone has a responsibility to treat others with dignity and respect, and make sure all people feel included and have access to the same opportunities. We actively strive to create an environment where all persons are able to share their ideas, beliefs, and skills.

All employment decisions inclusive of recruiting, hiring, compensation, promotions and terminations are based on qualifications, competencies and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.