Club Update – June 18, 2020

June 18, 2020 – Club Update

Thank you for your patience and for doing an amazing job adjusting to all the new protocols we’ve established to ensure the safety of our members and staff.  We have endeavored roll out these changes gradually so we can all become familiar and comfortable with the new systems, and your cooperation has made our reopen a success so far.

Although the Club is open for Members, in order to continue to access and utilize the facilities, the Club continues to strive to maintain safe physical distancing. The areas opened for use at this time can only remain open if members maintain a minimum 2 metre distance, while keeping all areas, pathways, entrances and exits clear.

We are continuing to work to safely increase capacity in areas of the Club, including, but not limited to, the Tiki Deck, outdoor grass seating area, program sizes etc. Please note that the COVID-19 situation is ever-changing, and we will continue to adjust operations as required, all with our members’ interest and safety in mind.

Here are the latest updates to our reopening plans, including extended hours, increases in activity bookings, and extensions in some of our amenities:

Hours of Operation – Effective Monday June 22nd

Front Desk: 6am – 9pm

Tennis Courts: 9am – 9pm

Food & Beverage: 10am – 11pm (kitchen open until 10pm)

Ice Rinks: 6:15am – 9pm

Fitness Centre: 6:30am – 8pm

Pool: 12pm – 8pm

Tennis – Effective Monday June 22nd

  • Court Booking Times available 9am – 9pm
  • May book courts 1 – 4 and the outdoor courts 8 – 11 after 8:00pm up to six (6) days in advance
  • May book courts 5 & 6 after 12:00pm (noon), up to 5 days in advance, with the exception of Junior Court Time hours.
  • Limited to a maximum of two (2) court bookings within a 6-day period during Prime Time only.

                Prime Time Hours: Mon-Thurs, 6:00pm – 9:00pm

  • May also book available courts within a 24-hour period, with the exception of Junior Court Time Hours.
  • Junior Court Times: Mon – Thurs 3:30-6:00pm
  • Limited to 1.25 hour sessions with 15 min buffer between (with the exception of the 7:30pm courts, they may be played out).

Cancelation/Refund Policy

  • A $25 charge will be applied to cancelations made with less than 24 hours notice or no shows.


Hockey – Effective Monday June 22nd

HTC ICE: 7:00am – 8:00pm
SMALL ICE:  6:30am – 7:30pm
SKILLS ICE:  7:15am – 6:45pm
LARGE ICE: 6:15am – 9:00pm

  • Programs & Open Ice bookings, please visit Game Time.  If you have any questions or concerns with regards to ice rentals, please email
  • Players 16 and under must arrive dressed in gear (without skates).  Considerations will be made for goaltenders.
  • Non contact training and modified play only
  • Absolutely no spitting on club property
  • Any violation of the outlined policies and procedures will result in a suspension and or cancellation of your ice session/rental immediately and you will be asked to exit the NSWC. NO REFUNDS GIVEN

Development Programs

Large & Small Ice

  • June development sessions will be posted on Game Time and available for advanced booking at 12:00pm (noon) on the Thursday (for June 22 – 31)
  • July and August programming is open on Game Time now.
  • Participants would include players and goalies

Goalie Opportunities

  • Goalies will be included in programming (free of charge) based their age group.
  • Contact Emily Allen ( to be placed into programs

Private lessons

Large Ice (Up to 16 people total at one time)

  • A ratio of one (1) coach to a maximum of six (6) players, plus one (1) goalie per group
  • Up to 2 groups permitted at a time (on each end of the rink)
  • Development coaches could book either end zone
  • No physical contact or battling allowed; strict physical distancing is in effect
  • Goalie & Skills Privates available; please contact a NSWC approved development coach or Emily Allen ( Click HERE for private lesson rates


Small Ice

  • One (1) coach to a maximum of six (6) players, plus one (1) goalie per group

Skills Ice

  • Goalie Privates available
  • Slots will be designated, based on demand

Private Member Rentals

Note: Phase Two will allow supervision by a coach OR a parent for groups of a trusted cohort/pod.    In phase two, if you choose, you will be able to book small/HTC ice and one of our approved development instructors. Adding an instructor will be completely optional. ($130 for a coach)

Small Ice or HTC ($100/HR)

  • Must send rental requests to Emily Allen to book ice for July.
  • Communication with available ice slots will be sent out on June 23rd. You may start submitting ice requests on June 24th at 9am. Any requests received prior to this will not be honored.
  • Up to 6 skaters + 1 goalie total + 1 adult or coach
  • Must have one adult supervising (on/off ice) should players be under the age of 16.
  • No physical contact or battling allowed; strict physical distancing is in effect
  • One booking per week


Open Hockey Bookings

Small Ice or HTC (free)

  • May book up to four (4) days in advance
  • Up to 6 skaters + 1 goalie total + 1 adult
  • Must have one adult supervising (on/off ice) should players be under the age of 16.
  • No physical contact or battling allowed; strict physical distancing is in effect
  • One booking per week, unless booked within prior 24 hours


Skills Ice

  • Free Open Hockey bookings slots available for Open Hockey, four (4) days in advance.
  • Up to 4 players (including goalies) + adult or coach

Cancelation/Refund Policy

Development Programs

  • 100% refunds are only issued if withdrawn more than 72 hours prior to program start time.
  • 50% refund will be issued if withdrawn less than 48 hours after start time.
  • No refunds more than 48 hours after program start time.

Private Member Rentals

  • No refunds if canceled within 48 hours of scheduled time

Free Open Hockey

  • $25 cancelation within 24 hours of scheduled time or no show

Fitness – effective Monday June 22nd

  • Bookings can be made 6 days in advance; no limit on bookings
  • 75 minutes maximum booking duration per member per day
  • 8 person max for booking per 75 minute time slot
  • 15 min transition time between bookings for cleaning and Member transition (bookings every 1.5 hrs)
  • Personal Training & small group training sessions are available (contact fitness Director Garth Prouse or contact your current NSWC fitness trainer)
  • Spin & Circuit Fitness classes are available (6 person maximum); book on Mindbody HERE

Cancelation/Refund Policy

  • A $25 charge will be applied to cancelations made with less than 8 hours notice or no shows.


Pool – Effective Friday June 19th

  • Pool lanes and dive tank can be booked up to five (5) persons in their trusted cohort. Social distancing is still in effect for non family members.
  • More pool toys will be added to be used. No sharing. Proper sanitization will occur after each use.

Pool – Effective Wednesday July 1st

  • Hours extended to 10am – 9pm.
  • Leisure/Kiddy pool will reopen.
  • Increased swim lesson and private lesson availability.
  • Masters swimming will start July 6th – Monday and Wednesdays 8pm – 9pm with a coach training each session.

Cancelation/Refund Policy

  • A $25 charge will be applied to cancelations made with less than 8 hours notice or no shows (but are weather dependant).

Senior Locker Rooms (Building B) – in effect June 22nd

  • Locker rooms & showers will be opened for adults only (19+).
  • Maximum 5 patrons at one time.
  • For safety/sanitary reasons, please bring your own towel.
  • Steam/Sauna closed until further notice.

Food & Beverage – changes already in effect

  • Additional tables have been added to maximize seating.
  • Patrons must be able to maintain a distance of 2 metres from one another (unless they are in the same party) and from staff.
  • There must be no more than 6 patrons seated at a table.
  • Members wishing to come to the club solely for F&B purposes may do so. Sign-in/check-in at the front desk will be required upon entry.
  • Please be mindful during peak times, and limit your stay if busy.
  • Children need to be supervised by adults to ensure proper distancing; respectful behaviour is expected at all times.

General Reminders:


  • All members must have a reservation in our online booking system in order to have access to the facilities; with the exception of Food & Beverage services (drop-ins are acceptable).
  • In most cases, activity bookings can be made six (6) days in advance (Mon-Sun) at 8:00pm. Please check with the specific activity booking rules.
  • All Members must enter the Club using the main entrance.
  • The online Health Declaration form & Club Waiver must be completed prior to gaining access to the courts Club. CLICK HERE to view the waiver and HERE to view the self declaration.
  • If you have not yet returned to the Club, please arrive 15 minutes before your reservation time to confirm your completed forms.  If you have already been to the Club, please arrive no more than 10 minutes before your reservation time.
  • Members must always follow the recommended physical distancing requirements of staying two meters (six feet) apart from staff and their fellow members.
  • Each player should carry their own hand sanitizer for use; sanitizer will be provided at the entrance of each sports facility.
  • Players should arrive in their playing attire. Change rooms will be limited in access.
  • No guests or reciprocal members are permitted.
  • Showers in Hockey Locker rooms remain closed.
  • Please bring your own towel and water bottles, and do not share with others.
  • Tennis balls, sunscreen, reusable water bottles, skate laces and hockey tape are available for purchase at the Front Desk.
  • Members 16 and under must be directly supervised at the at all time by an adult. We ask that only one parent /guardian accompany at a time from each family.
  • Viewing is only admissible in designated area at this time. Seating will be limited and spaced accordingly.

Thank you again for your ongoing support and note that we will continue to send updates. We do hope that you are enjoying your time at the Club; it’s fantastic to have you back!




Joanna Hayes | General Manager

James Cronk | Club President